TwentyOneLabs sets up and looks after the servers, email, backups, websites and business apps your company runs on, using low-cost, open-source tools where they fit.
TwentyOneLabs is a small practice, on purpose. No account managers, no juniors learning on your systems and no ticket queue to get lost in.
Straight to the engineer
The person you explain the problem to is the person who fixes it. You won’t have to say it twice.
Enterprise habits, small business scale
Change control, root cause analysis and proper documentation keep large companies running. They work just as well at your size.
Nothing lives in one head
Everything gets written down. Runbooks and handover documents match what’s actually running, and they’re yours to keep.
How a job runs
Five steps, no surprises
The same shape whether it’s a backup plan or a whole new server setup.
1
We talk
You tell us what’s going on. You don’t need the right words for it, that’s our job.
2
We write it down
You get a plain scope and estimate: what we’ll do, what we won’t, and what it’s likely to cost. No work starts until you’re happy.
3
We build it
Designed, built and tested. Every change is planned and recorded, so there’s a way back if something misbehaves.
4
We hand it over
You get the documents, the logins and a walk-through. It’s your system, not ours.
5
We stick around, if you want
Patching, updates and someone to call. Or you take it from there. Either is fine.
IT health check
Five questions. One honest suggestion.
Not sure where to start? Answer these and we’ll suggest what to look at first. There’s no score, and we can’t see your answers unless you choose to send them.
Question 1 of 5
If your main computer or server died tonight, could you get everything back?
Backups you haven’t tested are really just hopes.
Case studies
Recent client work
Client names are kept private. No made-up quotes or numbers, just what was delivered.
AI tools speed up the typing. They don’t replace the people responsible for it working.
The thinking stays human
We work out what you need and design how it fits together. That part is experience, not autocomplete.
AI does the typing
Claude Code and GitHub Copilot produce the code and configuration from our designs, and help keep the documents up to date.
Nothing goes live unchecked
Every change is reviewed and tested before it touches your systems.
Common questions
Things people usually ask
Do I need to understand any of this?
No. Tell us what’s going wrong in your own words. We’ll explain what we find and what we’d do in plain English, and you decide.
What will it cost?
We don’t publish prices, because every business is set up differently. Tell us what you’ve got, and you’ll get a written scope and estimate before any work starts. You’re free to say no.
What happens if your engineer isn’t available?
Fair question, and the right one to ask. It’s why everything gets written down. Runbooks and handover documents match what’s actually running, you hold the logins, and another engineer could pick it up from there.
Can you work with what we already have?
Usually, yes. We start by looking at what you’ve got. If something works, it stays. We’re not here to replace things for the sake of it.
Should we leave Microsoft 365 or Google Workspace?
Not necessarily. Sometimes private hosting makes sense and sometimes what you have is the right fit. You’ll get an honest view either way.
Is it safe to have AI involved?
AI tools help produce the code and configuration, but they don’t make decisions and they don’t go live on their own. The design is ours, and everything is reviewed and tested first.
Do you work with businesses outside Glasgow?
Yes. TwentyOneLabs is based in Glasgow and works remotely, so where you are matters less than you’d think.
Got an IT headache? Let’s sort it.
No sales pitch. You’ll hear back from an engineer, not an account manager.