Ongoing support and handover docs
Someone who knows your setup when it breaks, keeps it patched in the meantime, and writes everything down so you are never stuck, not even with us.
This is for you if
- The person who set it all up has left
- You have no idea who to call when something breaks
- Nothing about your IT is written down
How it works
Problems get owned from first report to fix. Find the real cause, fix it, write it down.
The documents are yours. If you ever want to move on, another engineer can pick up from them.
What you get
- Patching, updates and troubleshooting
- Changes handled under change control
- Runbooks and handover documents that match what is actually running
- One engineer who knows your setup
Under the hood: ITIL incident and change management, root cause analysis, runbooks.